Omnichannel Retail: Competing in new and innovative ways
This article has been updated for omnichannel retail trends of 2020 and was first published in November 2018 OMNICHANNEL RETAIL: RISING TRENDS of 2020 Rising Online Trends Personalised Online Experiences: Data-driven personalisation in retail using innovative technologies such as Artificial Intelligence (AI) will deliver customer journeys that are tailored to individual visitors, not customer segments. […]